PLEASE NOTE: WE ARE EXPERIENCING ISSUES SOURCING SOME WOODEN CRATES ~ We can still provide crates they may be a little different to the photograph but equally as beautiful.

Delivery

Packages

Rustic Ralph packages are sent in a repurposable bag, wire basket, wooden or cardboard box. Items are carefully packaged and tissue paper will be used if necessary. The package is carefully secured in a box and packed with recyclable kraft paper.

Once the parcel leaves Rustic Ralph we rely heavily on our Courier company, Courier Post to get the parcel to the gift receiver on time and in one piece. 

We accept no responsibility for delayed or undelivered parcels due to the courier unable to gain access to the delivery address due to unsafe area, dogs or natural disaster.

Authority to Leave

Packages are delivered with 'Authority to Leave' which means the courier will leave the package at the delivery address if the gift receiver is not home. If you feel this is to unsafe or prefer a signature please let us know in the comments 'Signature Required' this will be no extra cost. We do this as to not delay the delivery and so the gift recipient does not have to collect the parcel themselves from the depot.

Signature Required

 All packages are sent with 'Authority to Leave' if you require or prefer a signature please let us know at checkout.

Attempted Delivery

If you have searched the tracking number and find 'attempted delivery' I urge you to contact Courier Post using your tracking number to get more information and find out when it will be redelivered. There may not have been a safe place for the courier to leave the package.

Here is a useful link that explains: https://support.nzpost.co.nz/app/answers/detail/a_id/2655/~/courierpost---attempted-delivery

If you still have not luck with the courier company please do not hesitate to email to have the problem fixed.

Delivery Charges

Local within Taranaki $5 

North Island $10.99

South Island $12.99

Rural extra $5 (please note the courier cannot deliver to Rural areas on a Saturday)

These charges are current as at May 2020 and a subject to change without warning.

Delivery Times

Packages leave Rustic Ralph at 7:00AM on Mondays, Wednesday and Fridays, from then the following estimated times apply.

(if you need a specific delivery day please do not hesitate to contact us at hello@rusticralph.co.nz we will help arrange something to work for you)

Local Taranaki: The courier will aim to have these delivery the next business day.

North Island: Please allow 1 - 2 business days for delivery.

South Island: Please allow 2 - 3 business days for delivery. 

Rural delivery: Please note that delivering to rural addresses can add between 1-3 days to the standard targeted delivery times.

Hospital

Please ensure any package going to the hospital that the patient is still there and they haven’t been discharged. Please you supply the recipients name, ward number and room number. No responsibility will be accepted for redelivery if required another courier fee will be charged at you cost. It is best to send the package once the patient has returned home.

Wrong address

We accept no responsibility for incorrect addresses. If the package needs to be redelivered to correct address another courier fee will be charged.